I can't call.

[atlantisegidek]

My English is weak, sorry about that.

3CX Web Client or 3CXPhoneforWindows apps the call is coming. But I can't call someone else.

I write the number, click on "call", it does not react.

Thank you.

 

[AWS2P]

do you have set almost one outbound rule ?

 

[JohnS_3CX]

Hi @atlantisegidek

You cannot make any outgoing calls without outbound rules.

I would suggest to make use of our academy which will teach you all the basics. Outbound rules are in the advanced module https://www.3cx.com/3cxacademy/

 

[Zul]

Hi atlantisegidek,

Make sure that your SIP Trunk settings are set correctly. I have had similar problem with outbound calls not working because Outbound Proxy was not set correctly. Ask your SIP trunk provider to give you correct information.

Hope this helps.

 

[atlantisegidek]

In the company everyone call. I just can't call. I think the problem is with my user. But I couldn't find the problem.

 

[JohnS_3CX]

Can you call other extensions though? Can you call *777 to hear echo?

 

[AWS2P]

could you give us a screen copy of your outbound rule(s), hide sensitive info
what is your extension number?

 

[atlantisegidek]

I could call before. I did not touch outbound rules. I think there is another problem.

I am sending a photo.

In the 4th photo, I tried to choose the other option. But again I got an error.


Sorry for spelling mistakes.

 

[JohnS_3CX]

Hi @atlantisegidek

Please provide some additional info on your system:
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[Zul]

@atlantisegidek

Did you try reprovisioning/reinstalling the softphone? I have had similar issues and sometimes that solved the problem.