I moved to another site and now 3CX phone just rings even if I answer the call

[andres_murillo82181]

I recently had to move and now the 3CX phones don't work, they only ring even if I hit the answer button. Does anyone know what could be causing this?

 

[SweetAction]

IP Phones? Mobile Clients? 3CX Webclient?

 

[andres_murillo82181]

IP Phones? Mobile Clients? 3CX Webclient?

IP phones I have it installed on the computers

 

[SweetAction]

Test if the problem also exists using the 3CX webclient on a PC or using the mobile app.

How are the IP Phones configured? STUN, SBC, or Local to the PBX?

 

[leejor]

So... the issue is that they ring, but you are unable to answer? Are you able to place calls?

As suggested, you need to provide more information about your installation, and the details about the changes (the move) you made, otherwise everything is just a guess.

 

[SteveITS]

OP's on Small Business, by forum category. Vague guess, the SBC changed IP addresses during the move so the phones need to be reprovisioned with the new IP...or, needs its static IP changed.

 

[SweetAction]

OP's on Small Business, by forum category.

Many keys are miscategorized, I already looked like a fool once for assuming the edition of 3CX...

 

[SteveITS]

Many keys are miscategorized

Valid point, all ours are, but none are StartUP/SB. I was assuming they got their own keys right.

Edit: I pointed it out because I caught myself a couple of times, since I usually read from the "new posts" lists rather than sort through the categories.