I tried to renew a license, but it went wrong

[CenterComs]

Hi Team,

We got to renew license and then instead of renewing looks like we got new license number, is there any way to return or cancel this purchase and renew the expired license instead?

Please help as our phone system is down.

Thanks
John

 

[N_G]

You have to renew the license directly from the partner portal or via the customer portal account

 

[KyriacosS_3CX]

You can contact https://www.3cx.com/contact/ that might be able to assist, but to avoid loosing access to the PBX in question it would probably be best to do a renewal of that as mentioned above first.