I upgraded to V20 recently but inbound calls don't pass my IVR

[qhunter@zone7technologies]

I upgraded to Version 20 some 2 days ago. But customers started complaining that they couldn't get to my office. I tried phoning myself and found that inbound calls don't pass the IVR.
After the IVR I am put on hold and then the call drops.

 

[Gingerr6]

Look in the logs it will tell you what's happening.
Start off my setting the number to your extension.
Make sure this works then work in routing to the IVR.

 

[Gingerr6]

Check the IVR settings or remove and reset up.
What happens if you dial the ivr internally?

 

[qhunter@zone7technologies]

I changed the Destination route to my Extension but the calls are still going to the IVR

 

[qhunter@zone7technologies]

Drilling the IVR internally the calls are routed to there respective destination