I want to initiate a IVR dial out call on a web hook / url call

[dandumit]

DEar All,
I have an ecommerce business. I have on premise 3CX pbx.
I need to call a webhook on 3CX and on this hook to trigger an IVR dial out call with a message. Then to wait for customer to input a key "dial 1 for agent transfer" or "dial 2 for something else"
is it possible to implement something like that ?

Thank you,
Daniel

 

[edossantos]

This is not possible as you describe it. You could create a dialer with the CFD, but this dialer can't accept call requests using a web hook, it can read numbers from a database for example, then you can create a web hook that receives the notification, adds the information to the database, and then the dialer makes the call.

 

[Evolute IT]

DEar All,
I have an ecommerce business. I have on premise 3CX pbx.
I need to call a webhook on 3CX and on this hook to trigger an IVR dial out call with a message. Then to wait for customer to input a key "dial 1 for agent transfer" or "dial 2 for something else"
is it possible to implement something like that ?

Thank you,
Daniel

@VoIPTools has a REST API. Otherwise, an official API should be coming at some point in v20.

 

[dandumit]

Thank you @edossantos definetly workable ! I will do tests soon.
Thank you,
Daniel

 

[OlegOLP]

There are quite a few ways. In addition to what yours have written, we suggest using our development.

https://{{3CXFQDN}}/webapi/{{AccessKey}}/makecall?first=802&second=420774852529

Where 802 is the IVR or queue in 3CX.

https://creomate.com/3cx-api-documentation#callcontrol

 

[dandumit]

There are quite a few ways. In addition to what yours have written, we suggest using our development.

https://{{3CXFQDN}}/webapi/{{AccessKey}}/makecall?first=802&second=420774852529

Where 802 is the IVR or queue in 3CX.

https://creomate.com/3cx-api-documentation#callcontrol

looks interesting. I like better in this moment native since there is no extra fee. May I ask about licences cost for this web hook ?
Thank you,
Daniel

 

[OlegOLP]

it depends on SC
https://creomate.com/price
See WebAPI column

 

[SweetAction]

In v20, there will be a REST API for MakeCall as part of 3CX.

 

[dandumit]

@SweetAction - do you have any ideea when this release will be GA ? I cannot find any informantion about thi

 

[SweetAction]

I have no firm info, but if I had to guess, a MakeCall API might be in Q1 2024.

 

[VoIPTools]

I have heard rumors of V20 SP2. The stated aspiration by 3CX is an initial release by the end of January, but we are still waiting for the release candidate 3 first. I think the initial release date is likely to slip and we will have to wait and see whether the API/Documentation is released at the same time...

 

[dandumit]

Hello All,
It seems that V20 it's rolling out.
@SweetAction - could you please point me to REST API - where I can find example for my application ?

Thank you,
Daniel

 

[MiraG_3CX]

Hello All,
It seems that V20 it's rolling out.
@SweetAction - could you please point me to REST API - where I can find example for my application ?

Thank you,
Daniel

Hi,

You can find more information about the REST API here: https://www.3cx.com/blog/releases/v20-call-control-api/

 

[VoIPTools]

The Call Control API is absolutely NOT a REST API. I have seen multiple 3CX engineers suggest on the forums that this is the REST API and directed people to this same link.

The term REST has specific meanings to the industry. While the 3CX Call Control is not a REST API, ironically 3CX does, have a REST API, but they have not yet made their REST API public (there is no public documentation). There is the long standing promise to make the REST API public and supported, but that has not happened yet.