I18s intercom. Is there anyway to call the intercom from the desk phone that answers when people outside push the intercom button

[dks]

I18s intercom. Is there anyway to call the intercom from the desk phone that answers when people outside push the intercom button. We have secretaries that say it will hang up after a while and they request the ability to dial the intercom so they can speak with the people outside after the initial call is dropped.

Any help will be appreciated

-D

 

[OlegR_3CX]

Hi there.
Yes, you can use dial code for Paging, default in V20 is *8 and then call that user. Ensure that your user who will place the call have the right role for Intercom and both and rights in the same department.

 

[dks]

Thank you i will try this. As of now *8 says not found

 

[OlegR_3CX]

Is this System is Free or its on your own hosting?

 

[dks]

Its a school district. I configure the phones but do not have full access to the back end will need to work with a coworker to get this working. So when I registered i picked free. We have alot of phones. We host.

 

[OlegR_3CX]

I mean, is this 3CX Free startup hosted the one that have a shared with other users and its FQDN starts with the 1234.3cx.com?

 

[dks]

XXXXXX.XX.3cx.us

 

[OlegR_3CX]

In this case you have the access to the dial codes of the whole system as well as there you will then be able to configure your roles etc as advised before. Ensure you enable your dial code for the paging too.

 

[dks]

we got it to work on a regular phone. Our system is a different *# but it works. When we try with the intercom is dials for a bit and hangs up

 

[dks]

Now we have it calling and after a while it says the intercom is busy. Its sitting on the desk next to me

 

[OlegR_3CX]

I dont really understand this part :

Our system is a different *# but it works. When we try with the intercom is dials for a bit and hangs up

Can you please elaborate and provide more information here? Did you add your dial code as *8 ?

 

[dks]

our code is *"different number" thats what the administrator picked

 

[OlegR_3CX]

Can you put the default one (*8) to see how it goes and let me know?

 

[dks]

I will ask

 

[OlegR_3CX]

Let us know with the outcome

 

[dks]

there is no difference

 

[OlegR_3CX]

So in your case, the users are in the same department, they have correct role for the intercom, and default *8 is there too, but still not working?

 

[dks]

Yes

 

[OlegR_3CX]

Maybe you can open the ticket with us, so we can take a look at this matter, and take it from there.