i30 Door Station - Unable to hear

[juntec]

Hi everyone,

We recently setup a i30 FANVIL Door station, everything works apart from unable to hear the person at the intercom on the yealink T46U.

Customer buzz extenison, Yealink T46U picks up, Customer can hear Staff but Staff is unable to hear customer. I have checked the Audio Settings and G.722 (forth Codec) that matches the 3CX,


Is there another settings location i need to look for?

 

[JohnS_3CX]

Hi,

Please give us some details as per here: https://www.3cx.com/community/threads/post-in-relevant-category.115838/

 

[juntec]

i figured it out in the end, i couldnt have the phones on STUN if it was local so i had to re-provision them if any were going to be part of the main building network.

 

[AWS2P]

i figured it out in the end, i couldnt have the phones on STUN if it was local so i had to re-provision them if any were going to be part of the main building network.

Hi,
do you mean I30 was set on "STUN mode" although it is on the same LAN as PBX, on premise ?

 

[JohnS_3CX]

Yes, that would not make sense for local phones as they would have audio and connectivity issues.

Please avoid using STUN altogether: for local phones use "Local LAN" provisioning, and for remote ones use a 3CX SBC.