i62 doorbell update ?

[Vincelaus]

Hi

I'm using an i62 doorbell from Fanvil with 3CX self hosted system. It works perfect out of video stream that dies evey few days (from what we have seen all the video part of the doorbell dies). It's right now in firmware 2.4.4 as suggested by 3CX (I have done initial firmware update through 3CX).
I contacted Fanvil to report the problem with video and they ask me to update at 2.12.44.6 version. Is it safe to do it ? Are there any risks the doorbell doesn't work anymore with 3CX ? If I remember you are supposed to use devices only in approved firmware by 3CX right ?

Thanks for advices,

Vincèn

 

[SteveITS]

I don't know that anyone is going to tell you it's fine since 3CX won't support it. AFAIK 3CX support may have you downgrade firmware if you contact them with a problem, to see if the problem still occurs. They do seem to be quite a bit behind in firmware though. (I'm not sure of the relationship to know if that's on Fanvil, or what)

I did recently get into a discussion with another very helpful partner about setting up a specific feature they used and it requires at least firmware 2.12.10 so the later version seems to be working for them OK. We are still planning to go that route but haven't yet; it likely will not be until after the holiday shopping season for this client.

 

[Vincelaus]

I don't know that anyone is going to tell you it's fine since 3CX won't support it. AFAIK 3CX support may have you downgrade firmware if you contact them with a problem, to see if the problem still occurs. They do seem to be quite a bit behind in firmware though. (I'm not sure of the relationship to know if that's on Fanvil, or what)

I did recently get into a discussion with another very helpful partner about setting up a specific feature they used and it requires at least firmware 2.12.10 so the later version seems to be working for them OK. We are still planning to go that route but haven't yet; it likely will not be until after the holiday shopping season for this client.

Thanks for clarification and it makes sense so I'll keep device in current version, that is the one supported by 3CX and wait they push an update :/