Impossible to upgrade to Update 5

[aceltic]

Hi all!

I have 3CX 18.0.3.461 running on Debian 10 (Buster).
At management console only appears Update 4 (18.0.4.965). I tried to upgrade it but fails saying that couldn't find it.
Then I went to bash and trying to apt update and apt upgrade and this is what I got:

xxxx@yyyyyyy:~# sudo apt update
Hit:1 http://deb.debian.org/debian buster-backports InRelease
Hit:2 http://packages.cloud.google.com/apt cloud-sdk-buster InRelease
Hit:3 http://packages.cloud.google.com/apt google-compute-engine-buster-stable InRelease
Hit:4 http://packages.cloud.google.com/apt google-cloud-packages-archive-keyring-buster InRelease
Hit:5 http://repo.3cx.com/debian/1803 buster InRelease
Hit:6 http://repo.3cx.com/debian-security/1803 buster InRelease
Hit:7 http://repo.3cx.com/3cx buster-testing InRelease
Hit:8 http://repo.3cx.com/3cx buster InRelease
Reading package lists... Done
Building dependency tree
Reading state information... Done
1 package can be upgraded. Run 'apt list --upgradable' to see it.
xxxx@yyyyyyy:~# sudo apt list --upgradable
Listing... Done
3cxpbx/buster 18.0.5.418 amd64 [upgradable from: 18.0.3.461]
N: There are 31 additional versions. Please use the '-a' switch to see them.
xxxx@yyyyyyy:~# sudo apt list --upgradable -a
Listing... Done
3cxpbx/buster 18.0.5.418 amd64 [upgradable from: 18.0.3.461]
3cxpbx/buster 18.0.5.415 amd64
3cxpbx/buster-testing 18.0.5.414 amd64
3cxpbx/buster-testing 18.0.5.410 amd64
3cxpbx/buster-testing 18.0.5.385 amd64
3cxpbx/buster-testing 18.0.5.384 amd64
3cxpbx/buster-testing 18.0.5.368 amd64
3cxpbx/buster-testing 18.0.5.331 amd64
3cxpbx/buster-testing,buster 18.0.4.965 amd64
3cxpbx/buster-testing 18.0.4.964 amd64
3cxpbx/buster-testing 18.0.4.955 amd64
3cxpbx/buster,now 18.0.3.461 amd64 [installed,upgradable to: 18.0.5.418]
3cxpbx/buster 18.0.3.450 amd64
3cxpbx/buster-testing 18.0.3.444 amd64
3cxpbx/buster-testing 18.0.3.443 amd64
3cxpbx/buster-testing 18.0.3.441 amd64
3cxpbx/buster-testing 18.0.3.440 amd64
3cxpbx/buster 18.0.2.314 amd64
3cxpbx/buster 18.0.2.313 amd64
3cxpbx/buster 18.0.2.307 amd64
3cxpbx/buster-testing 18.0.2.302 amd64
3cxpbx/buster 18.0.1.237 amd64
3cxpbx/buster-testing,buster 18.0.1.234 amd64
3cxpbx/buster-testing 18.0.1.226 amd64
3cxpbx/buster-testing 18.0.1.214 amd64
3cxpbx/buster-testing 18.0.0.1886 amd64
3cxpbx/buster 18.0.0.1880 amd64
3cxpbx/buster 16.0.8.16 amd64
3cxpbx/buster 16.0.8.9 amd64
3cxpbx/buster 16.0.7.1078 amd64
3cxpbx/buster 16.0.6.655 amd64
3cxpbx/buster 16.0.6.641 amd64

Then trying to upgrade it manually:

xxxx@yyyyyyy:~# sudo apt install 3cxpbx/buster
Reading package lists... Done
Building dependency tree
Reading state information... Done
Selected version '18.0.5.418' (3CX:buster [amd64]) for '3cxpbx'
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:

The following packages have unmet dependencies:
3cxpbx : Depends: libmediainfo0v5 but it is not installable
E: Unable to correct problems, you have held broken packages.

xxxx@yyyyyyy:~# sudo apt install libmediainfo0v5
Reading package lists... Done
Building dependency tree
Reading state information... Done
Package libmediainfo0v5 is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

E: Package 'libmediainfo0v5' has no installation candidate

What's wrong with it?? Any help?

Thank you in advance.

 

[bitn2]

The best way is to take a backup and reinstall the 3cx.

 

[aceltic]

Solved.
Just in case anyone else has the same issue... (no warranties)

First:
# apt install 3cxpbx=18.0.4.965

Then I could upgrade from management console.

Thank you.

 

[bitn2]

Not a supportet way, but great you could solve your problem.