Inbound Call -> 3CX PBX -> External Forwarding

[it186]

Hi Guys,

Wondering someone can guide me here. I have a requirement from one of our 3CX clients as follows;

1. An incoming call, say from 0429555444 to a 3CX inbound number 03 1111 2222, redirect it to an external number - 03 2222 3333 which connected to a CRM system.
2. The CRM system should see the caller ID as 0429555444 instead of 3CX SIP truck number 03 1111 2222.

I have created an inbound rule to redirect all incoming calls to the external CRM number, however the caller ID on the CRM system is showing as 03 1111 2222 instead of actual customer number (i.e.0429555444)

Is there a way to change 3CX settings to show Caller ID of the original caller when forwarding to an external number?

 

[Clément Rousseau]

Hi,
I guess you didn't make the effort to search on the forum as there is many posts on this...you would have seen that it depends if your VOIP provider support it and how it support it. Oftently its the setting "From User Part" that you have to change by choosing "OriginatorCallerID".

 

[it186]

Thanks Clement, you are right there are few response on the forum on this topic. My bad.

I am going through this community thread which has lot more information to learn from.

https://www.3cx.com/community/threads/pass-original-caller-id-to-on-call-phone.84053/#post-392846

Thank for prompt response.

 

[leejor]

Keep in mind, that if you create an outbound rule, for a single dialed number, be that forwarded, or dialed directly, you can set the caller ID to anything you want (your provider allowing), in that rule. Just remember to place the rule above the "catch all" rule.