Inbound Call popup in Zendesk automatically

[Kyle LI]

Hi 3CX community,
In recent, I updated my 3CX with 16.0.4.493, but I found one question. Before that, it would popup in Zendesk automatically when I tested an inbound call. After updating, I didn't know why it could popup in Zendesk with clicking this icon(open contact). Could anyone teach me how to correct like previous situation?


Thanks in advance.

 

[edossantos]

Did you install the 3CX Chrome Extension with Update 4 by any chance? There is a known bug, which is fixed in Update 5, which causes this issue with the popup when you're running 3CX v16 Update 4 and the new Chrome Extension. You should disable the extension until you upgrade to Update 5.

 

[Kyle LI]

Hi,
First of all, thanks for your help.
As you know, I'd updated the newest version. However, it didn't popup automatically after updating. What's wrong with this issue?

 

[edossantos]

Do you see the contact card when you receive an inbound call?

 

[Kyle LI]

Do you see the contact card when you receive an inbound call?

Absolutely yes! Just like that picture of my first message. That's why I was so confused about the result. Unless I disable chrome extension, it would be successful.

 

[edossantos]

Can you check what happens when you upgrade to 16.0.5.507?

 

[Kyle LI]

Can you check what happens when you upgrade to 16.0.5.507?

The same as well. Only the icon I can touch, it wasn't automatic.

 

[edossantos]

I'm seeing the same behaviour here, let me check internally with the dev team and come back to you.

 

[edossantos]

The Chrome Extension has not been updated yet in the store, so the fix is not available yet.

You can try the extension for Edge, which doesn't have this bug, and it's already available.

 

[Kyle LI]

The Chrome Extension has not been updated yet in the store, so the fix is not available yet.

You can try the extension for Edge, which doesn't have this bug, and it's already available.

That makes sense! It works successfully, and I'm looking forward to news of chrome extension. Thanks~