Inbound Caller ID Name

[nictwo2269]

I am hoping someone can clarify why if my carrier is sending inbound name. My Patton gateway is sending to the 3cx. How come 3cx can only do caller ID name with phone book entry. This seems like a very common feature among most PBX's and a very simple fix. What's the deal with this?

 

[leejor]

if my carrier is sending inbound name. My Patton gateway is sending to the 3cx.

Have you confirmed this?

The 3CX logs will show if it is actually receiving a name from the gateway. If not, then check the gateway, and confirm that your provider, is indeed, sending the name.

 

[nictwo2269]

Below is the log from my carrier: I have spoken with Patton and they have confirmed they are sending the caller ID name that they are receiving. Where in the 3CX logs do I need to look?

Mar 7 18:53:34: ISDN Se1/0:23 Q931: Applying typeplan for sw-type 0 is 0x2 0x1, Calling num 8008290420
Mar 7 18:53:34: ISDN Se1/0:23 Q931: Applying typeplan for sw-type 0 is 0x0 0x0, Called num 5394
Mar 7 18:53:34: ISDN Se1/0:23 Q931: TX -> SETUP pd = 8 callref = 0x79DD
Bearer Capability i = 0x8090A2
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98381
Exclusive, Channel 1
Facility i = 0x9F8B0100A112020112020100800A54572054454C45434F4D
CRTNTXOURT001#
Protocol Profile = Networking Extensions
0xA112020112020100800A54572054454C45434F4D
Component = Invoke component
Invoke Id = 18
Operation = CallingName
Name presentation allowed
Name = TW TELECOM
Display i = 'TW TELECOM'
Calling Party Number i = 0x2180, '8008290420'
Plan:ISDN, Type:National
Called Party Number i = 0x80, '5394'
Plan:Unknown, Type:Unknown
Mar 7 18:53:34: ISDN Se1/0:23 Q931: RX <- CALL_PROC pd = 8 callref = 0xF9DD
Channel ID i = 0xA98381
Exclusive, Channel 1
Mar 7 18:53:34: ISDN Se1/0:23 Q931: RX <- CONNECT pd = 8 callref = 0xF9DD
Progress Ind i = 0x8582 - Destination address is non-ISDN
CRTNTXOURT001#
Mar 7 18:53:34: ISDN Se1/0:23 Q931: TX -> CONNECT_ACK pd = 8 callref = 0x79DD
CRTNTXOURT001#
Mar 7 18:53:46: ISDN Se1/0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x79DD
Cause i = 0x8290 - Normal call clearing
Mar 7 18:53:46: ISDN Se1/0:23 Q931: RX <- RELEASE pd = 8 callref = 0xF9DD
Cause i = 0x8090 - Normal call clearing
Mar 7 18:53:46: ISDN Se1/0:23 Q931: TX -> RELEASE_COMP pd =

 

[leejor]

3CX has two logs available in the main menu. Have a look at the Activity Log. You may need to change the settings to Verbose for additional information. Check, or refresh the log after your have received a call. You should see the incoming number, and name, if it is being sent. If there is no name, then you probably need to investigate the current settings in the gateway.