Hello everyone, Out 3CX solution has been great so far but we are hitting a little bit of a growing pain and I hope its some simple setting that needs adjusting.
All the Caller ID numbers we see in the 3CX softphone/call logs are all our phone number. But the names are showing correctly. This is causing issues when someone just leaves a message "Please call me back" and they don't say their number and the only number in the log is ours.
The call flow our customers follow is
Dial our number
Auto enters our Greeting Queue
the Greeting Queue either handles the call or transfers them to the appropriate employee.
Here is the call log for the last couple of hours. the numbers ending in 2602, and 0115 are our public facing numbers on all out materials.
Here are the inbound parameters on out sip trunk
Any assistance would be greatly appreciated.
Thank you very much.
All the Caller ID numbers we see in the 3CX softphone/call logs are all our phone number. But the names are showing correctly. This is causing issues when someone just leaves a message "Please call me back" and they don't say their number and the only number in the log is ours.
The call flow our customers follow is
Dial our number
Auto enters our Greeting Queue
the Greeting Queue either handles the call or transfers them to the appropriate employee.
Here is the call log for the last couple of hours. the numbers ending in 2602, and 0115 are our public facing numbers on all out materials.
Here are the inbound parameters on out sip trunk
Any assistance would be greatly appreciated.
Thank you very much.
