caller id; inbound

  1. Heath

    Caller ID Rule Incoming

    Need some assistance here, all other Blogs that I was able to find was based on the old Management Portal. I'm trying to setup a Caller ID incoming rule to a particular Department that if the caller calls in it will ring on particular extensions within that department.... And then If neither...
    • Heath
    • Thread
    • caller id caller id; inbound cid cid rules inbound caller id inbound rules cid
    • Replies: 3
    • Forum: Phone System / PBX

  2. Inbound Caller ID Phone Numbers

    Hello everyone, Out 3CX solution has been great so far but we are hitting a little bit of a growing pain and I hope its some simple setting that needs adjusting. All the Caller ID numbers we see in the 3CX softphone/call logs are all our phone number. But the names are showing correctly. This...

  3. Call Flow Switching to Main TN After Hitting IVR

    We're running 18.0 Update 8 (Build 939) and we've been having an issue lately where some calls say the caller is our main TN, and the call log shows something like this. In the below example I've changed the callers number to 1234567890 and our main TN to 8881112222. 10/16/2023 1:42:43 PM...
    • artooro
    • Thread
    • caller id; inbound
    • Replies: 7
    • Forum: US
  4. NicholasBarnes

    Solved Customise Caller ID Name field within call flow.

    We have a customer who needs to be able to change the way caller ID name is displayed on their handsets. For the purposes of this explanation, I am using "<CALLERIDNAME>" to refer to the Caller ID Name and "<CALLERIDNUMBER>" to refer to the Caller ID Number. At the moment, a number has the...
  5. akjon RooSho

    Solved Voicemail email subject issue

    Hi, I've configured my extensions' voicemail to be emailed to the users email. I get strange subject as following For example 1702xxxyyyy is my DID I checked the voicemail email template which is as following I want it to be the number the call came from. Can anybody help me with this...
    • akjon RooSho
    • Thread
    • caller id; inbound caller name display did inbond rules voicemail attachment
    • Replies: 5
    • Forum: Phone System / PBX

  6. Solved Inbound Caller ID

    Dear All, I'm having a problem at a client installation that I cannot figure out. Using one SIP Trunk for two different DIDs and created two different inbound rules based on these DIDs, which will forward the calls to two different Call Queues. So far so good, and everything seems to be...

  7. Solved Caller ID and PhoneBook Matching

    Hi, We are using 3CX 15.5.0 I wonder if we can put caller ID on incoming calls based on matching the number with a list of names in a phonebook. We have a limited set of phone numbers calling us and we want to see the callers name on the phone when there is an incoming call. thanks

  8. Multiple Inbound Caller ID Prefixes

    We are having a small issue with caller ID prefixing where a call is getting multiple prefixes added to the CID as it passes through our Inbound Rules, Ring Groups and Queues. For example, a call comes in via a particular Inbound Rule named ‘My DID’ and then passes to a Ring Group called ‘My...
    • Matt Campbell
    • Thread
    • caller id; inbound cid did display inbound caller id inbound rulename prefix queue queue caller id ring group caller id ring groups
    • Replies: 2
    • Forum: Phone System / PBX

  9. Inbound Caller ID is showing IP address...

    Inbound Caller ID is showing IP address instead of the phone number of the people calling how can I change that? I have look everywhere in the admin console and cant find it?
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