Inbound Caller ID to Ring Group

[Quayfour - MTL]

I can't make the inbound call id appear when ringing a group.
Displays Trunk Name.

 

[YiannisH_3CX]

Hi @Quayfour - MTL

What provider are you using and how is the call reaching the ring group? Do you have an inbound rule in place?
Navigate to Advanced / Contacts / Options and check what is selected under the "Add Group, Queue or DID/DDI Names to Caller ID" option

 

[Quayfour - MTL]

Hi
I'm using IXICA
Inbound Rule DID to Ring Group

Add Group, Queue or DID/DDI Names to Caller ID
Set to Append

I am assuming I need to set it to Do Not Add

 

[YiannisH_3CX]

I am assuming I need to set it to Do Not Add

Yes, try setting it to "Do Not Add" and see if that works for you.