Inbound CallerID includes Trunk and DR names - too much info

[RadyAir]

One client, out of 18 here, has an issue with inbound caller info.
All our clients and our own office are using the same Trunk provider - Generic SIP Trunk.
None of the other clients, or our own office system, have this issue, just one client.

This system has 2 SIP Accounts, for 2 departments.
both trunks behave the same.
> calls route from Trunk directly to different Digital Receptionists
> when routed by DR, or dialing extension directly, the call goes to an extension.
> CallerID includes "Call from calling number CallerNAME Trunk Full Name and Digital Receptionist Full Name"
see screenshot.

I can find no way to remove the additional info.
After comparing Trunk, DR and extension settings everything is identical to our own system including Trunk CallerID control fields and settings.

 

[SweetAction]

There's a setting to append/prepend info, how does it compare on your side?

5001/#/office/system/contacts (options button)

 

[RadyAir]

Yes, that did the trick. Tested on our system, changing client system now.

PS - this only shows up on the 3CX smartphone displays,
it has not appeared on deskphones or web client interface for incoming calls.

Thank you.

 

[leejor]

Many sets don't have the capability of displaying that much information.