Solved Inbound Calls Doubling? *SOLVED*

[bentech]

I'm experiencing something new with one of my clients 3CX Instances that is on AWS. Everytime a call comes in from the sip trunk, it doubles. It shows that two calls are coming in. The problem with this is that if you answer one, it still sends a missed call notification. If you don't answer either of the same call then it will send you two missed call notifications, even though there is only one person calling. See the screenshot.

Anybody have any ideas?

 

[cobaltit]

Information to provide when requesting help | 3CX - Software Based VoIP IP PBX / PABX

Has this always happened?

 

[bentech]

No and I cant pinpoint when it started happening. Just updated to 7 final and it is still resulting in the same problem.

 

[cobaltit]

Information to provide when requesting help | 3CX - Software Based VoIP IP PBX / PABX

Supported provider?

 

[bentech]

No but I have the same provider settings on 16 other 3CX installs without issue. The call log in 3CX shows two calls simultaneously. The CDR at the provider only shows one.

 

[bentech]

Problem solved. Turns out there was another VM that was being used for testing that had the same SIP details. Not sure why it was showing double, but disabling the other VM fixed it. Thanks for the help Cobalt.