Hi All
I am trying to setup a Digital receptionist that will forward the calls to a Call Queue. I have tested this and on the internal 3CX system, it works fine, but when i call it from an outside source, mobile or even dialling out to come back in, i press 1 to go the queue and after a second the call is dropped.
Sorry if this has been posted before.
I have configured the Receptionist as both a standard and a DTMF tone and this happens for both when calling in from external.
I have run a wireshark on the server and have seen an error for 488 not acceptable media. is this in regards to the tone that is being received from the external network?
If anyone has had this issue and managed to fix, please let me know as is needed by our services
Thaks
I am trying to setup a Digital receptionist that will forward the calls to a Call Queue. I have tested this and on the internal 3CX system, it works fine, but when i call it from an outside source, mobile or even dialling out to come back in, i press 1 to go the queue and after a second the call is dropped.
Sorry if this has been posted before.
I have configured the Receptionist as both a standard and a DTMF tone and this happens for both when calling in from external.
I have run a wireshark on the server and have seen an error for 488 not acceptable media. is this in regards to the tone that is being received from the external network?
If anyone has had this issue and managed to fix, please let me know as is needed by our services
Thaks
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