Inbound calls

[Phil OE]

Hello Inbound calls are not working. Outbound and calling to calling extension work. As well as IOS and Android. Any suggestions. I have checked the networking cables from both Lan ports they are good.

 

[leejor]

You might provide a bit more information.

https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

What happens when an inbound call is attempted...ringing, busy, recording?
Have you checked the 3CX Activity Log to see if 3CX is actually getting the call? That will also show where the call is routing.

Tha fact that you mention two LAN ports makes me think that it may be a registration issue.

 

[Phil OE]

The sip provider is saying an asterik error on their end. The inbound call just gets a fast beeping.
Here is an error log
04/16/2021 11:56:31 PM - [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from 5.253.206.230:28686 tid=903b4f08-9776-482f-a1df-e564409b3874 Call-ID=lspcescxygusgmrmnjmqitbkokrsfkbkbydabtwmvplncdmvmu:
REGISTER sip:74.114.232.226 SIP/2.0
Via: SIP/2.0/UDP 10.10.10.16:28686;branch=z9hG4bK903b4f08-9776-482f-a1df-e564409b3874;rport=28686;received=5.253.206.230
Max-Forwards: 70
Contact: <sip:[email protected]:28686;rinstance=42871f71159f7a44>
To: "216"<sip:[email protected]>
From: "216"<sip:[email protected]>;tag=sajgbqqf
Call-ID: lspcescxygusgmrmnjmqitbkokrsfkbkbydabtwmvplncdmvmu
CSeq: 2 REGISTER
Expires: 3600
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Proxy-Authorization: Digest username="216",realm="3CXPhoneSystem",nonce="414d535c168afb7f75:279ea8aa1ec53ceaf0013e9cb46ef88e",response="7c6f85998f9d90ca2ffd84ad1dc99070",uri="sip:74.114.232.226",algorithm=MD5
Supported: 100rel
User-Agent: PolycomVVX-VVX_401-UA5.4.1.18405
Content-Length: 0

; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
04/16/2021 11:56:31 PM - Endpoint Extn:216: the request from external source 5.253.206.230:28686/UDP fk=880 tgt=is blocked. Reason: the extension is configured to block external registrations.
04/16/2021 11:56:31 PM - Got REGISTER for foreign registrar: registrar host <sip74.114.232.226:0/UDP> is not mine!
04/16/2021 11:56:14 PM - Got REGISTER for foreign registrar: registrar host <sip74.114.232.226:0/UDP> is not mine!

 

[Phil OE]

So I ran a report on calls and it was showing all calls blacklisted as anonymous. We have always had calls blocked as anonymous. Nothing changed there as soon as I deleted the rule the inbound works. I am truly confused by this.

 

[leejor]

We have always had calls blocked as anonymous. Nothing changed there as soon as I deleted the rule the inbound works.

Where was this rule that you deleted? In a setting with your provider, or something you added to 3CX?

 

[Phil OE]

`It was under the blacklist numbers in the settings, It was always there. Just for some reason all of the sudden yesterday it stopped working. Outbound and extension to extension would work.

 

[Phil OE]

now none of my caller id working.

 

[leejor]

Perhaps no calls were getting through, because you were blocking anonymous calls, and, there were all anonymous because (for some reason), there is no caller ID sent from your provider.

I would confirm that caller ID, is , in fact, being sent.

 

[ChrisC_3CX]

Continuation of this thread here: https://www.3cx.com/community/threads/incoming-calls.81011/#post-373666