inbound fax not recieved

[zman574]

Okay so I have been working on getting my faxes to receive for a while now and it is still failing.

I finally have it so I get fax tone when the number is called, when I send a fax to the number the fax machines both of them that i tried two different brands from two different phone lines (pstn lines) say the fax went through. No errors on the server log that I can see at all, but the fax never shows up in email. The email works fine for voicemail but nothing on the fax side. Is there a seperate place that I need to configure smtp settings for the fax than the one for voicemail? Do I have to install something different or more on the server to create the pdf document, some kind of pdf printer or anything? If I was getting a bounce or something I could see that, but I get absolutly nothing even after more than 8 hours of waiting.

Thanks

Jim

 

[carolinainnovative]

C'mon zman - you've been here long enough... Logs! Preferably debug logs!

 

[zman574]

Sorry about not having the logs, I dont have a fax machine to give them when I am at home which I am. I will repost today with the logs?

 

[zman574]

Here are the log files and I have attached the wireshark capture as well.
08:51:50.073 [CM503008]: Call(1759): Call is terminated
08:51:44.738 Active calls counted toward license limit: [1758,1759]
08:51:14.552 Active calls counted toward license limit: [1758,1759]
08:51:13.428 [CM503007]: Call(1758): Device joined: sip:[email protected]:5060
08:51:13.428 [MS210003] C:1758.3:Answer provided. Connection(transcoding mode[unsecure]):192.168.1.150:7390(7391)
08:51:13.428 [MS210002] C:1758.1:Offer provided. Connection(transcoding mode): 184.74.93.19:9014(9015)
08:51:13.428 [MS210000] C:1758.3:Offer received. RTP connection: 192.168.1.28:16458(16459)
08:51:13.428 Remote SDP is set for legC:1758.3
08:51:12.633 Remote SDP is set for legC:1759.1
08:51:12.430 Remote SDP is set for legC:1759.2
08:51:11.510 Session 277756 of leg C:1759.1 is confirmed
08:51:11.354 [CM503007]: Call(1759): Device joined: sip:[email protected]:5100;user=phone
08:51:11.338 [CM503007]: Call(1759): Device joined: sip:[email protected]:5060
08:51:11.338 [MS210007] C:1759.1:Answer provided. Connection(by pass mode): 184.74.93.19:10002(10003)
08:51:11.338 [MS210001] C:1759.2:Answer received. RTP connection[unsecure]: 184.74.93.19:10002(10003)
08:51:11.338 Remote SDP is set for legC:1759.2
08:51:11.338 [CM503002]: Call(1759): Alerting sip:[email protected]:5100;user=phone
08:51:11.276 [CM503025]: Call(1759): Calling @[Dev:sip:[email protected]:5100;user=phone]
08:51:11.276 [MS210006] C:1759.2:Offer provided. Connection(by pass mode): 4.55.5.130:24128(24129)
08:51:11.244 [CM503004]: Call(1759): Route 1: @[Dev:sip:[email protected]:5100;user=phone]
08:51:11.244 [CM503010]: Making route(s) to <sip:[email protected]:5060;user=fax>
08:51:11.244 [MS210000] C:1759.1:Offer received. RTP connection: 4.55.5.130:24128(24129)
08:51:11.244 Remote SDP is set for legC:1759.1
08:51:11.244 [CM505003]: Provider:[Nexvortex - US] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhoneSystem 8.0.10708.0] PBX contact: [sip:[email protected]:5060]
08:51:11.229 [CM503001]: Call(1759): Incoming call from +12073684328@(Ln.10000@Nexvortex - US) to <sip:[email protected]:5060;user=fax>
08:51:11.229 [CM503012]: Inbound office hours rule (fax test again) for 10000 forwards to Fax:8206
08:51:11.229 Looking for inbound target: called=+16035467133; caller=+12073684328
08:51:11.213 [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected]:5060;rinstance=84d9cc78e6767571 SIP/2.0
Via: SIP/2.0/UDP 66.23.129.253:5060;branch=z9hG4bKcb2c.75c0ec31.0
Via: SIP/2.0/UDP 4.55.5.163:5060;branch=z9hG4bK08B6ec34db0fd58d501
Max-Forwards: 16
Record-Route: <sip:[email protected]:5060;nat=yes;ftag=gK08573589;lr=on>
Contact: "RADIO SHACK"<sip:[email protected]:5060>
To: <sip:[email protected]:5060>
From: "RADIO SHACK"<sip:[email protected]:5060>;tag=gK08573589
Call-ID: [email protected]
CSeq: 21335 INVITE
Accept: application/sdp, application/isup, application/dtmf, application/dtmf-relay, multipart/mixed
Allow: INVITE, ACK, CANCEL, BYE, PRACK, UPDATE
Supported: 100rel
Content-Length: 0
Remote-Party-ID: "RADIO SHACK" <sip:[email protected]:5060>;privacy=off

 

[StefanW]

Have you installed this?
http://www.3cx.com/blog/releases/3cx-fax-update11344/

Wireshark i can not see, where is it?
Plz check the fax.log is not only ur mailserver dont send the fax. nextvortex works w/o any changes to the ini file.


Do you have secure passwords on ur PBX?
I know now you plublic IP and that u have a 4 digit installation!#
be carefull with the posts. i guess we have to change the policy.
May del. ur post to be sure!

 

[zman574]

Well I installed the update for the fax that was recomended. Still not getting anywhere on this fax. Infact now the fax will not go through at all. I can hear the tone on both 3cx fax and the initating fax but neither one connects, just goes until it times out and does not send.

I now installed version 9 to see if that helped at all but still the same issue.

Is it true that 3cx will not recieve faxes from all fax machines? Is there a really simple workaround program that is free or inexpensive to recieve faxes, I really want 3cx to do it but it really seams very limited and that I am going to constantly have issues with this thing.

Thanks

Jim

 

[StefanW]

this is not only 3cx, this is a given at fax.

When i see this right then u try to get a fax from a voip provider.
what is the name of the provider? Do they support T38 transmission?

Second, restart all services on the pbx and wait 5 1minute.
then make a new incoming fax to 3CX.
Then go to: C:\ProgramData\3CX\Data\Logs and post the contend from 3CXFAXServer.log here

 

[carolinainnovative]

3cx fax works as well and reliably as any VOIP fax solution. As far as "limited" - that depends on your needs.

There are several providers that support T38. If you are in the US, I can recommend one I _KNOW_ works reliably.