Unsupported inbound issue

[muhanad3cx]

we have a 3cx with GWC4104 we make sip trunk
the connection working good because we can make out calls
but the inbound not working
grandstream support access to our side and say all is good
and they ask us to contact with 3cx
so please we need urgent help case no calls from yesterday
FYI the calls paper in the getaway but not transfer to 3cx

 

[YiannisH_3CX]

Hello @muhanad3cx

Did you configure the gateway using the 3CX template or did you do it manually? I am asking because your inbound parameters look wrong.
If you did the config manually I would recommend deleting it and using the 3CX template to add the gateway to 3CX.

Also what PBX version are running and is the device local to the PBX?

 

[muhanad3cx]

mr yiannish thank for your response
the grandstream getaway configuration done by grandstream support
the issue is the 3cx cant receive any calls from grandstram
also they make the getaway configuration manually because in past the getaway
give unknown caller id when they fix that the calls give caller id but cant transfer to 3cx
and they tell us to ask 3cx support

 

[YiannisH_3CX]

Well then if the calls never hit 3CX then 3CX cannot help you. Since they did the configuration manually they should be able to assist you. Nothing we can do at this time.