Solved Inbound Rules not working Sip Trunk routing all calls

[Kevin Valentine]

No matter what i set for my inbound rules, my Sip Trunk is overriding and sending calls accordingly to what's in there?
I have multiple clients running 3cx and inbound rules work flawlessly. Were there any changes for vx 16?

Ex) Main DID - 999 999 9999 - During Office hours MAIN IVR - After Hours - After Hours IVR
Second DID - 888 888 8888, have assigned DID on trunk, and inbound rule during office hours go to an extension 777 and after hours go to an extension 777
we dial 888 888 8888 - and it rings Main IVR or After hours IVR..... no matter what rules are configured all DID's are following SIP Trunk rules.

Please advise if anyone knows what is going on.
Thanks,

 

[coastlinetech]

Hmm...all of our DID inbound rules are working fine on v16.

Just going out on a limb here because I have to ask...

Are your forwarding rules inside the extensions set up correctly?

 

[manfer]

I would advise making a capture to look to the sip invite to be sure you are receiving those DIDs. There are trunks, for example gateways, that could be sending a leading 0.

If you know the DID is going to be that one for sure, you should review your trunk configuration. Review the tab Inbound Parameters. On all my configured sip trunks the value of "CalledNum" number that has been dialed (default: To->user) is not the default value To->user but Request Line URI : User Part. If you are using an existing trunk template because your sip provider is on the list of providers then I would suggest asking them if their template is not working properly.

 

[Saqqara]

Look at the activity log and see what number is being presented to 3cx.

You may have to use an asterisk in the ddI field for example *8888888 , *7777777

 

[Kevin Valentine]

Issue was resolved by analyzing capture...we had to use a wildcard.....Reason this happened was we are trying a new Trunk Provider and they have no templates, and they pass through +1 - so local and international we adjusted all DID's to reflect the pass through and inbound rules are now taking affect.

thanks all