Inbound SMS going to a queue?

[Taz2w]

Using Flowroute as our Provider. Working well but agents are getting chats even if they are not logged into the queue. Is this by design. Also any way to have this forward to email mgr after hours like a voice mail?

Thanks for the insight!
-DK

 

[YiannisH_3CX]

If the agents are members of the queue, even if they are logged out they will get new SMS conversations. This is by design.

Also any way to have this forward to email mgr after hours like a voice mail?

I am afraid not.