Incoming call from certain number direct to VM

[seroban]

Hi all,

Probebly a simple question but I cant find the answer.

I want to forward a incoming call from a certain number directly to voicemail box,

How can I do this?

//Robert

 

[William400]

Hi

In the 3CX UI > Gateway or VOIP Provider and click on the line number / DID number you want to send to VM. You will now have the routing options for that number. Choose the 'Voicemail box for extension' option. Choose the extension VM you wish the call to go to. Then click Apply and OK.

 

[seroban]

Thanks for your answer,

I think my question was not clear enough.

Lets say that somebody is calling from a number "12345678", can I let the 3CX direct all calls from that number direct to VM?

As I understand I can not use the DID to do this?

//Robert

 

[worksighted]

You need to create a forwarding rule for your extension. You can create these from the admin UI or via the /myphone interface for your extension. You can then create a forwarding rule based on the caller ID string.

Best,

Mike