Incoming Call Label Format Change on Grandstream GRP2615

[John Dugan]

Hi Folks,

I'd like to change the labeling sequence for the modal that pops up on our Grandstream GRP2615's when inbound calls come in from the format:

[Extension label]:[caller ID in PBX format]:[DID label]

[caller ID in normalized format]

to the format:

[DID label]:[Extension Label]

[caller ID in normalized format]

Is this possible? Where is it defined in 3CX for our Grandstream handsets?

 

[Evolute IT]

3CX Console > Advanced > Contacts > Options.

 

[John Dugan]

@Frederick Marcoux thank you. This gets me close enough. Solves the screen real estate scrolling issue of not knowing which DID is being called at first glance.

 

[Evolute IT]

@Frederick Marcoux thank you. This gets me close enough. Solves the screen real estate scrolling issue of not knowing which DID is being called at first glance.

Inbound rules, Ring groups and Queues are the only one adding a name to the CID. Using an empty Inbound Rule name gets that one cleared. The others need a name.