incoming call show twice

[Dan Nica]

Hi folks,

When I call on a DID# I see the incoming number to appear twice on the display, can it be possible to show once?

Thanks,
Dan

 

[leejor]

You'd have to check a few things. If name display is used in your area, some providers will send the number twice if no name is available, once where the name would normally be displayed. Check to see if the number is sent twice in the Invite in 3CX Activity Log. It may also be added through a configuration in 3CX where you can normally add a DID name to the caller ID.
Does this happen on all sets, different makes/models, or only some? If only some, then it might be a set option.

 

[YiannisH_3CX]

Hello @Dan Nica

You are probably seeing the number displayed twice as the provider is sending the number in both SIP fields the PBX reads or twice in the From: Display Name.
You will need what is coming from the provider before making any changes. You can do so by using the Activity log or a packet capture and look at the Invite message coming from the provider.

 

[Dan Nica]

ok, so I have to look at the Invite?

 

[leejor]

Yes, from your provider. Are they sending the number twice? That's the place to start.