Incoming call to trigger Web URL ?

[Robertos]

when a call comes in, we would like to have a new web browser window pop up where a {configured URL} + {the calling phone number} is used.

Is there a way to configure a command to be executed based on an event like an incoming call? We just need to call a webpage with the calling number inserted into a part of the URL.

Agents are using hard phones with a Web based custom CRM and just need a browser pop with a custom URL

 

[edossantos]

You need to use the 3CX Web Client. Then configure it from "Settings > Integration" as follows:

 

[Robertos]

Thank you sir !

 

[high6ph]

Hi,

About the triggering of the action URL, we have a problem with one of our call centers. When the agent answered the call via Hard Phone, the action URL didn't trigger. But if the agent answered it thru web client, the action URL triggered.

Note that the 3CX configuration has been configured correctly to Notify when connected. And we have tested it with a different call center, and it works fine, the action URL was able to trigger when the Hard Phone is answered.

So I assume we missed something in the configuration of 3CX, and I would really appreciate your help.

Thank you.

 

[edossantos]

Are you using supported hard phones and configured via provisioning? Not all phones are supported to be controlled via CTI, so if you use a not supported phone, the connected event from the phone might not reach the Web Client...

 

[Osney Santos]

Are you using supported hard phones and configured via provisioning? Not all phones are supported to be controlled via CTI, so if you use a not supported phone, the connected event from the phone might not reach the Web Client...

I have the same problem with Fanvil X1.