Incoming call went to Voicemail without ringing.

[Joe Cooper]

Incoming call to the main number should go through two ring groups before hitting the voicemail. However it went straight to voicemail without ringing either phone. Call logs show "Not Answered". Both phones weren't being used at the time.

Is there any other logs that can show what may have happened?

 

[jimbo59]

Check if a mobile or webclient is set to DND.

 

[Joe Cooper]

This was just one call that it happened to. Other calls are fine. They're worried it may happen again. Phones and webclient are not on DND.

 

[mariosM_3CX]

Hello @Joe Cooper

If the PBX is already set to verbose logging then you should be able to see what happened with the specific call from the activity log