Incoming calls to Bitrix24 have unwanted prefix

[dragandincic]

3CX Pro integration with Bitrix 24.

After integrating both systems, incoming calls that show in CRM->Contacts are coming with prefix like: "New 3CX Contact +25472249XXXX "
How to get rid of prefix "New 3CX Contact"?

 

[edossantos]

You configure that from the 3CX Console > Settings > CRM Integration > Bitrix > Enable Contact Creation section.

 

[dragandincic]

Yes, but with which settings?
This is what I have:

 

[edossantos]

You can set it to whatever you want. That will be the first name and last name of the contact created by 3CX when the caller number can't be found in Bitrix. This should be temporary, as your agents should change this as soon as they speak to the customer.

 

[dragandincic]

You can set it to whatever you want. That will be the first name and last name of the contact created by 3CX when the caller number can't be found in Bitrix. This should be temporary, as your agents should change this as soon as they speak to the customer.

I did change to receive only a number which then matches in Bitrix, however, the number comes in as not recognisable even after the number is changed to the name in Bitrix. so, there must be a trick in Bitrix...

 

[dragandincic]

I think I have figured it out. thank you for your help