Incoming messages not receiving when inbound rules are added

[3CTEL]

I am facing an issue with incoming messages , when I edit inbound rules to add office hours in it, I don't receive any incoming message on my Twilio number, but I can send outbound messages and start a conversation and receive reply from the other person. And as soon as I delete the inbound rule and try again then I receive messages, but if I start a conversation and other person replies I don't get his reply. What am I missing out here please can anybody guide?

 

[Charles_3CX]

After making changes, navigate to the extensions settings > General tab> Enable SMS section, and check that the chosen trunk is set there to allow the extension to send SMS.

 

[3CTEL]

After making changes, navigate to the extensions settings > General tab> Enable SMS section, and check that the chosen trunk is set there to allow the extension to send SMS.

yes these are the settings i've done already.

 

[Charles_3CX]

yes these are the settings i've done already.

What I mean is each time you make a change that affects the trunk, this needs to be reset for the user. Additionally, are you changing the inbound SMS routing to another destination, and there is already an ongoing conversation with another extension from the same number that has not been set to 'Dealt with?

 

[3CTEL]

This issue is resolved, we had assigned DIDs to queues because we wanted all of the agents to receive sms. Additionally we had set office timings in inbound rules. so after office hours inbound sms were getting lost somewhere and only agent could start a conversation. and during office hours inbound messages were coming.