Incoming rule (does not display caller ID number)

[ygonzales]

Dear Team,
Can you please advice, we use 1 ISP with 7 numbers. All reports are Good, until we do this:

like 111111111 ,111111112, 1111111113 ... as an example

1. We create incoming rule: if DID number 111111111 is called, please route to call queue: 8000. We nate this rule "advanced route"
2. all others (6 numbers) go to general receptionist 8500

now if we want to get reports who called us for (6) numbers i do

1) Report from external numbers to extension 8500
I get full report with caller id numbetrs who called me

2) But if i select the same report but choose
Report from external numbers to extension 8000

in caller id field everywhere i have "advanced route" instead of number of my client

Can you please advise, if you have the same issue
Thanks


3CX 16.4

 

[leejor]

And if you remove the name you added? Or...shorten it to AR?

 

[ygonzales]

Hello, the same
I have changed from "advanced route" to "GC" now in caller id:

:GC (@(Ln.10002@Trunk_to_SIP))

 

[leejor]

2) But if i select the same report but choose
Report from external numbers to extension 8000

Is it extension 8000, or a Queue 8000?

 

[ygonzales]

Queue 8000, in report you can select it as extension 8000 (as queue is a virtual extension)

 

[ygonzales]

Anyone has the same issue?