The SMS system is working as expected. We’re using Flowroute and several DIDs, and after some initial trouble with the latest change to SMS configuration, we have everything working. Except in one case.
Our users setup their mobile phone number into their extension contact information, and if they send an SMS from that mobile number to any DID in our 3CX system, 3CX will not route the SMS. As soon as we change the users mobile number to some random other number like 1234567890 we can receive the SMS message from their mobile number. Once we put their mobile number back into the system, we can no longer receive texts from that user’s mobile device.
It's a simple as that, just a nasty glitch that I hope 3CX cleans up soon. It's messing up a lot of our back-and-forth with customer texts, and of course many other situations inter office.
Our users setup their mobile phone number into their extension contact information, and if they send an SMS from that mobile number to any DID in our 3CX system, 3CX will not route the SMS. As soon as we change the users mobile number to some random other number like 1234567890 we can receive the SMS message from their mobile number. Once we put their mobile number back into the system, we can no longer receive texts from that user’s mobile device.
It's a simple as that, just a nasty glitch that I hope 3CX cleans up soon. It's messing up a lot of our back-and-forth with customer texts, and of course many other situations inter office.
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