Incorrect Call Recieve Numbers on 3CX

[Zelker]

Hello guys, since the last week i have a problem with some calls from our costumers, where the number is not, in fact, the number of costumer (or caller).

Example:

The number is +55 14 3765-3198 but on 3CX display: +55 14 3765-3008.
Another Example: +55 14 99735-0783, but on 3CX shows +55 14 99005-0783

It seems the 3CX is putting some Zero's in the number, or something like that.
The call completes with no problem, but stay the wrong number in the record session and logs.

Have you guys have a similar problem?
Anyone can help me with this situation?


For now, i'm just wanna say thanks for any help.

 

[Saqqara]

You need to check the activity log, at the time of the issue and see what number is being passed to 3CX from your voip provider.

 

[eddv123]

Yes, probably a provider issue I would agree, who is the provider ? we use Twilio a lot and you can trace from their platform (provider side) and 3CX to see what is being send and received.

This sort of thing could be of use depending on who your provider is and what they support ?

 

[Zelker]

We are the provider (Telecomunications Corp), we check our plataform of STFC and the number is correct on plataform, just in 3CX is showing the wrong number.

 

[Saqqara]

Have you setup any Caller ID reformatting ?

https://www.3cx.com/docs/cid-reformatting/

 

[Zelker]

Have you setup any Caller ID reformatting ?

https://www.3cx.com/docs/cid-reformatting/

I don't know about this feature so far, but no, i don't setup anything on. maybe i should?

 

[craigreilly]

Setting that up will likely compound the situation.
The number should just pass thru.
Have you tried entering the VoIP credentials directly on a phone instead of into 3cx?