Incorrect On-hold Message Played - Generic Trunk

[providencetg]

Hi everyone,

I finally made some progress on my generic trunk. As you can see from the lines below, while my "From" still has the "phone-context=national", the call can be answered. I had to also include the * wildcard in front and behind my DIDs (*XXXXXXXXXX*) in order for them to route to the correct DID.

I have this strange thing though that I have not seen before. When I call to a DID number from my Mobile and answer the call; if I put the extension on hold, I can hear the 3CX on hold message. However, if I put my mobile on hold, instead of hearing the mobile company on hold message, I hear the 3CX on hold message. Yes, it is the 3CX on hold message from the system. How is this possible and how can I correct this?

V18 Update 9

 

[Guillaume Bourgeois]

[…]. However, if I put my mobile on hold, instead of hearing the mobile company on hold message, I hear the 3CX on hold message. Yes, it is the 3CX on hold message from the system. How is this possible and how can I correct this?

V18 Update 9

Uncheck Support Re-Invite & Support Replaces in your SIP Trunk configuration.

 

[providencetg]

Uncheck Support Re-Invite & Support Replaces in your SIP Trunk configuration.

Thank you for your reply Guillaume!

Both options were not checked. I tried toggling both options with no luck.