Incorrect reports on ring groups

[David_K]

Hello

I've scheduled some reports and I get incoherent results.

I have an extension that is part of only 1 ring group, and is the first in the list of that ring group.

Generated a report "Ring group statistics" last month, and I saw that this user picked up ZERO calls last month. Did the same report for this month, and again ZERO calls picked up.

So called the user to ask "why don't you answer the phone when ringing?" and she told me that she always answer the calls.
So I went into "Extension Statisctic Report" and there I can see she answered 36 calls last month, and about the same this month.

So why does the Ring Group report show ZERO when her extension shows calls?
She has no DID, only member of that ring group.

 

[J van der Graaf]

Hi David, i have exactly the same issue. the user is the person thats pickup the first most incoming calls, but the counter is always zero.

 

[David_K]

No one to help here?

 

[YiannisH_3CX]

How do these users answer the calls? Do they answer directly or do they use pickup to answer the calls? Also what devices are the users using and what PBX version are you running?

 

[David_K]

Using latest version.
They answer direclty.
Some users have a Yealink phone, but that extension in my example uses the Web client on a Mac

 

[YiannisH_3CX]

Can you make a few test calls and answer with a different extension? Does that show up in the report correctly?

 

[lynnie820]

This is still happening. I see no resolution here.