Individualized SMS

[SOFTISS]

Want to get a clear picture about 3CX SMS.

Is the SMS in 3CX built only on the call center concept where every message is visible to everyone in the call center group. A scenario where the business is not call center based and will like each employee to use their 3CX apps on an individual basis for calls and SMSs without the whole company seeing the SMS is what I'm getting at.

I did a demo where I had individual SIP trunks setup for each extension and configured the trunks for SMS too, I found out that two extensions cannot send SMS to the same number as it brings the prompt that extension 1000 is already having an open conversation with the external number. We actually want everyone's texting any number with one conversation disturbing the other, am I doing something wrong.

Thank you.

 

[Charles_3CX]

You can create separate DIDs for each of your users and assign it to them to use to send and receive personal sms, but you can not have more than one conversation to the same number from multiple users at the time.

To be able to send an sms to a number that has already been used to send sms to from another user, that user needs to first set their conversation to Dealt with, in order for the next user to send a message to the same number and indeed be able to receive an sms from that number.

 

[SOFTISS]

Hi Charles,

Thanks for the response, it's greatly appreciated however this is not going to solve the issue at hand.

but you can not have more than one conversation to the same number from multiple users at the time.

These set of users are primarily doctors and will not always remember to do what you suggested here.

that user needs to first set their conversation to Dealt with

Is the present scenario the direction of 3CX on SMS or will something change later, just want to know and advise accordingly if it's a solution to recommend or look for something else as this would have been so ideal as 3CX has audio, video then messaging all in one space.

Thanks again.

 

[Charles_3CX]

This goes for all messaging within 3cx. If a message is delivered to one user from a specific number, then another user will not be able to send the same number a message until the previous conversation is dealt with.

 

[SOFTISS]

Thanks.