Initial Chat to E-Mail?

[healthy]

Wondering if it is possible to have a chat message that goes either to unavailable or non-logged in queues could also email? We have clients chatting, teams-chat, email, pop-ups from our remote monitoring software and it's all a bit much to keep up. I'd love to get it to forward to our service board (email would be fine, ConnectWise integration would be better).
Thanks,
Scott

 

[Evolute IT]

Wondering if it is possible to have a chat message that goes either to unavailable or non-logged in queues could also email? We have clients chatting, teams-chat, email, pop-ups from our remote monitoring software and it's all a bit much to keep up. I'd love to get it to forward to our service board (email would be fine, ConnectWise integration would be better).
Thanks,
Scott

Then use the ConnectWise chat instead of 3CX? There's no way to forward or copy chat messages (whether it's Facebook, SMS, livechat or Internal.) The only integration is the Chat Journaling once the conversation has been marked "Dealth With".