Solved Initial config

[CSerpent]

Hi

After creating a new instance of hosted, the webpage crashed out meaning we don't have the admin login for the PBX, nor did the email arrive with this info. Is there any way to regenerate it from the partner console?

 

[CSerpent]

Thanks Nikos, I have tried this but it doesn't appear to be resending the info to the address after clicking. I'm watching the perimeter mail logs and nothing is hitting.

 

[Alphabetic]

I didnt realise 3CX stored these credentials in plain text. Im going to have to set up encryption on the backups asap.

 

[CSerpent]

@NikosT_3CX Any suggestions on this? It's now blocked further sends of credentials for several hours.

 

[NikosT_3CX]

@CSerpent email is being sent to the admin email of the PBX.
If this is a new installation then this will be sent to the owner of the key. Do you have access to this email ?
Open a ticket to check the key, resend you the credentials and also check the route of the email that was sent from the PBX to the admin email of this installation.

 

[DimitrisL_3CX]

Hi @CSerpent

As per our conversation through our ticket, the issue has been resolved and you are able to login to your management console, we will mark this thread as resolved.