Initiate call from 3CX Web Client with Fanvil desk phone

[C4L]

Hi,

We have several users set up with the 3CX Web Client and Fanvil X4U desk phones.

For most users, when dialling a number into the web client and pressing the "call" button, the number is sent to the desk phone which when automatically starts the call.

However, for one user, the number is sent to the desk phone, but the call is not started until the user presses the "Dial" button on the desk phone.

I have been through the web client user settings and the settings on the desk phones trying to identify what is different between settings on the desk phones, but am unable to find the difference.

We are using 3CX Server V20 update 4, though not sure if that makes a difference to where or not the desk phone starts the call automatically.

Please does anyone know what might be causing this difference?

Many thanks,
John Millis

 

[Evolute IT]

Is the phone provisioned as router phone or regular phone?

That would be the difference between MakeCall and uaCSTA call trigger (where the phone is told to dial directly.)

 

[JohnS_3CX]

Factory reset and reprovision your phone, whatever was causing it should go away.
It should be running this firmware version here.

PS: make sure the user is actually using the webclient, and not the old V16 3CX Phone for Windows. What you described sounded a lot like this one.

 

[C4L]

Is the phone provisioned as router phone or regular phone?

That would be the difference between MakeCall and uaCSTA call trigger (where the phone is told to dial directly.)

Hi,

That's a very good point. The affected phone is indeed provisioned as a router phone. The others in the office are normal phones, or in a couple of cases, router phones that have been provisioned as normal phones.

So, is it expected that normal phones (or router phones provisioned as normal phones) will dial directly?

(I have since set up a SBC on a local server, so there is no need for this affected phone to be a router.)