Inquiry about Voice Issue in Web Client

[Naw Say Lar]

Dear 3CX Support Team,

We conducted call testing using the 3CX Web Client for approximately one week, and everything was functioning well initially.
However, later on, there was an issue where neither the customer nor the agent could hear each other’s voice through the Web Client.
The Mobile Client, on the other hand, continued to work without any issues.
Additionally, when the customer Hang up the call, the agent's phone continued for about 40 seconds before call drop.
How can we resolve these issues?

 

[fortech]

Hi, just curious if the situation changed or if this topic is still open?
If still open, the only general things I can think to suggest which could assist maybe in debug

- how many computers are you doing your test with (ie, 5 laptops, more, less, etc?)
- do all machines have same issue?
- if you are testing one system only, what happens when you do a quick test from another system/computer in the same LAN / network context as the first machine?
- if testing one system only, and you have option, can you change network context easily and retest? (ie, if it is a laptop, and initial test was at office, take laptop to home office and re-test there?)
-do you know if there is any firewall software on the computer where the problem is noted / if the firewall - endpoint-security agent? - sort of app is something other than just 'windows defender built-in AV / with defaults' ? or if there are any special firewall rules on host-level firewall etc. in place here / any changes on that front since your testing work was done?

in my experience, the web client is 'very straightforward, robust, and it just works' - but the symptoms you describe almost sound a bit like network-firewall-invasive-security-agent-maybe sort of issues. But it is a bit hard to be sure with info given.

hopefully if problem is still active, a reasonable path to solution can be found.

-Tim