Gday All,
So we want the ability to insert a pre-prepared audio script (Basically contract/privacy script) into a live call, so that the operator isn't having to say all this and for it to not be able to be open to interpretation, is there a way to do this, and also be able to record the customer listening to this and their verbal answer. Also whilst i am asking, can we then through 3cx send this audio file for transcription?
So we want the ability to insert a pre-prepared audio script (Basically contract/privacy script) into a live call, so that the operator isn't having to say all this and for it to not be able to be open to interpretation, is there a way to do this, and also be able to record the customer listening to this and their verbal answer. Also whilst i am asking, can we then through 3cx send this audio file for transcription?
