Solved Instance manager

[mcdublin]

Hi
When I login to the Partner Portal I no longer see the option for the Instance manager.
The customers are linked and have been set up.
I used to be able to see them and don't know why it has disappeared.

 

[JohnS_3CX]

Hi,

Please ensure you are logged in with the correct account, using an incognito window (as a test)

If this option "Instances" is missing and you are certain the account you use is correct, then please contact support directly (your 3CX contact person)

 

[NikosT_3CX]

@mcdublin as per our conversation on the PMs, since you only have "Support Rights" and not " Instance Manager User" the only way is to contact the owner of the account and give you the appropriate Rights.