Instant forwarding incoming call

[eska]

Hi,

I have configured two dummy extensions that forward incoming calls in series. I have configured both dummy accounts, in combination with a real extension/account, on one phone. This way I can switch accounts and enable DND. This then redirects incoming calls to a custom IVR. The problem is that, since the two extensions are in series, the incoming calls always come through the dummy extensions first. And since these dummy extensions are configured on an actual extension that is being used, every call that comes through rings for about one second. This of course is really annoying and I wonder whether I can lower the forwarding time to less than a second. This way the phone doesn’t ring when a call comes through.

 

[ChrisC_3CX]

If the extension is in Available mode and registered on an IP Phone then you cannot avoid the 1 second Ring, what you could do though is utilize only the Profile statuses that do not ring:

1. Away
2. DND
3. Custom 2 (Business Trip)

If you do not have more that three different destinations you want to switch between then you should not have to use the Available or Custom 1 (Lunch) statuses at all.