Integración CRM V20 sp3 build 806 SentimentScore fallando

[JRodriguez0105]

Buen día, comunidad 3CX.

Veía que con la última actualización se tenían unas variables donde está funcionando unas nuevas variables interesantes que se están adjuntando en los call journaling de las integraciones, pero estuve haciendo algunas pruebas y no se esta enviando el SentimentScore, estuve revisando la integración y esta funcionando, pero aun asi, no se envia en el Call Journaling.

{
"Number": "321024",
"CallType": "Inbound",
"CallDirection": "Inbound",
"Name": "",
"EntityId": "",
"EntityType": "",
"Agent": "502",
"AgentFirstName": "Johan David",
"AgentLastName": "Rodriguez",
"AgentEmail": "[email protected]",
"AgentMobile": "",
"Duration": "00:31",
"DurationMinutes": "1",
"DurationSeconds": "32",
"DurationMilliseconds": "31819",
"DateTime": "30/10/2024 16:41",
"CallStartTimeLocal": "30/10/2024 16:41:34",
"CallStartTimeUTC": "30/10/2024 21:41:34",
"CallEstablishedTimeLocal": "30/10/2024 16:41:35",
"CallEstablishedTimeUTC": "30/10/2024 21:41:35",
"CallEndTimeLocal": "30/10/2024 16:42:06",
"CallEndTimeUTC": "30/10/2024 21:42:06",
"CallStartTimeLocalMillis": "1730324494840",
"CallStartTimeUTCMillis": "1730324494840",
"CallEstablishedTimeLocalMillis": "1730324495123",
"CallEstablishedTimeUTCMillis": "1730324495123",
"CallEndTimeLocalMillis": "1730324526659",
"CallEndTimeUTCMillis": "1730324526659",
"Subject": "3CX PhoneSystem Call",
"InboundCallText": "30/10/2024 16:41: Answered incoming call from 321024 to 502 (00:31)",
"MissedCallText": "30/10/2024 16:41: Missed call from 321024 to 502",
"OutboundCallText": "30/10/2024 16:41: Answered outgoing call from 502 to 321024 (00:31)",
"NotAnsweredOutboundCallText": "30/10/2024 16:41: Unanswered outgoing call from 502 to 3213024",

"SentimentScore": "",

"RecordingUrl": "https://xxxxxxx.3cx.us:5001/recordi...vs1mXpq_UuZea00IB7bEF7yVfTNwmNkNAZuO8tznKRwpk",
"Transcription": "Hola, hola. Esta es una prueba.",
"Summary": "La transcripción consiste en una breve interacción en la que una persona saluda e indica que se trata de una prueba. No se discuten otros detalles o temas."
}


En la imagen que se adjunta, se documenta un poco sobre como si se califica internamente la llamada.

 

[Evolute IT]

The sentiment score is not yet available in the CRM integration. I think it might have been an oversight when the rest was included.

@N_G is it by design or just a oopsy? I noticed that as well.

 

[N_G]

We will check but it requires ENT license.... In that case these parameters should indeed be set

 

[Evolute IT]

We will check but it requires ENT license.... In that case these parameters should indeed be set

Summary, Transcription and RecordingUrl works. It's just the sentiment score that's missing. I checked on our internal system.

 

[N_G]

Yes idea is to add them we are working on it and there will be many more....