Integrate Outlook 2019

[DerHajek]

Hi there,
I have been tasked to establish the telephone system for my companies new office.
So far everything works fine, but I got a lot of requests for Outlook integration to make calls from and maybe receive contact information on call.

The problem is that our company uses Outlook 2019 which is officially not supported.
What can i do now?

I looked at some alternatives like Tapicall, but that didnt really convince me as Tapicall has way too many functions which i know my colleages will not use and be annoyed by.

If 3cx cannot provide that feature, does anyone know a good tapi solution to use?

 

[Evolute IT]

Are they using Office 365?

If so, they can sync contacts with their Webclient.

As to make call, while using the webclient or app in CTI, there's not much you can do. You can try the ClientSide integrations, but I don't think it will work on Outlook 2019.

 

[edossantos]

Hello @DerHajek,

Even if Outlook 2019 is not officially supported yet, I know that some customers are using it without any issue. So I would suggest you to give it a try, it will probably work out of the box.

We will be probably testing it in the near future and add it to the list of officially supported versions. Meanwhile, I think it's worth to try it.

Kind regards.