Integrating AI voice agent to 3CX system

[BartP]

Hi everyone, I'm a new user and run an AI consultancy in Sunshine Coast. I visited a potential client recently who uses 3CX and would like to connect an AI-powered voice agent to 3CX. Their uses cases are:

1. Have AI-powered voice agent answer tenant calls. These are reviewed and then called back by human agent.
2. Use it as an out-of-office/after-hours service that can also forward calls to a human agent in an emergency.
3. Use it to take calls like a messaging service when staff are on training/unable to answer calls.

The client has many missed calls daily, and using a voice agent would enable them to gather the relevant information, plus offer the tenant/owner a great customer experience than just 'leave us a voicemail'.

I've contacted 3CX Australia directly and they shut me down saying there are no 3rd party integrations available (see- attached. Which I don't think is the case). Also, the client is using 3CX mostly for managing staff KPI's and how many calls they make etc.

Would anyone be able to help me find out how best to integrate an AI voice agent to 3CX so that my client could make use the technology and improve their customer experience.

I'd be grateful for any assistance!

Bart

 

[VoIPTools]

We can help. Contact me directly.

 

[homli]

Hello, we are also interested in something like this. Is it currently supported?

 

[TimVG]

Hi @BartP did you find an answer on AI integration for 3CX. We are a healthcare recruitment agency in Brisbane with 3CX and I’m trying to find out if we can integrate an AI agent for 3CX to answer and screen calls.

Would be prepared to engage a consultant on this if there was a functional solution.

Warm Regards Tim

 

[BartP]

Hi Tim, yes - we're working on a solution as we speak. We are capturing all VOIP phone calls and transcribing using AI, and then classifying and creating an email that gets sent to all participants. It then gets copied into the clients' CRM. Reach out and I can share what we're doing. [email protected]

 

[hassansabry2605]