Integration Issues

HM_User

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Joined
Oct 16, 2026
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We have used the 3CX CRM template generator and got this loaded into the system.

The email lookup works as we expect but the number lookup which is what we need the most isn't working.

Currently when testing we are getting the below

Started scenario with empty id
Request text: https://api-gateway-eu.phorest.com
Response text: {
"page" : {
"size" : 0,
"totalElements" : 0,
"totalPages" : 0,
"number" : 0
}
}
Response finished
Finished scenario with empty id

We have spoken to the CRM company and they advised it needed to be in the format of 44 number which we tested with and no luck.

Any ideas or suggestions?
 

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