Integration keeps enabling

[Alphabetic]

Once upon a time I was testing Connectwise Intergration and have since turned it off.

However, the integration in the webclient keeps enabling and every now and then the Connectwise tab will open when someone calls in.

Enterprise 16.0.1078
Debian ISO

I noticed in this instance that this contact was already in our public contacts as a CRM contact - Do i need to purge all CRM contacts?

And why does integration keeps enabling for extensions?

 

[Alphabetic]

I think the CRM contact must trigger this option to enabled. I've purged CRM contacts and I suspect this will be the end of it.

Is it possible to have the CRM integration with CW but have it sync to address book only? It's handy having it display the caller but dont want the additional webpages opening up whenever they call.

 

[edossantos]

Purging the global phone book will solve the issue.

If you want to keep the contact synchronization, but don't want the popup, you can disable it from the Web Client > Settings > Integration > Off. Also, if you use the Chrome Extension, you need to do the same there, as it has separate settings for this. So turn off the integration on both, and you will not get any popup, only the caller's name displayed.