Integration of 3CX Phone with any CRM/ERP system

[OlegOLP]

We provide a range of low-code tools to quick and fully integration 3CX Phone with any CRM or ERP system

WebAPI is used to control the 3CX phone:

• Making outgoing calls and ending calls
• Call control
• Extension managemenet
• Phone book management
• Queue management
• Incoming and ourtoging rules management

Webhook generator is used to receive events from the 3CX phone

• Opening contact cards
• Recording incoming and outgoing calls, including IVR and queues
• Recording missed calls
• Tracking incoming call DID numbers

Web API SQL is used for

• Building reports in a CRM system
• Creating custom dashboards in a CRM system
• Getting CDR

Schematic diagram of 3CX and CRM integration