Hi 3CX,
it would be interesting to have integration with whatsapp/telegram, so yhat we can create queues such as technical assistance, commercial, administrative and so on. Catching the message from that queues an operator could open ticket with crm integration or with ticket systems and by customer request he could turn it into a call/videocall and the whole call could be tracked even in the CRM/ticket system. (for ISO 9000 quality system would be perfect).
thank you
Graziano
it would be interesting to have integration with whatsapp/telegram, so yhat we can create queues such as technical assistance, commercial, administrative and so on. Catching the message from that queues an operator could open ticket with crm integration or with ticket systems and by customer request he could turn it into a call/videocall and the whole call could be tracked even in the CRM/ticket system. (for ISO 9000 quality system would be perfect).
thank you
Graziano
